OPRATORS — CLIENT DISCOVERY QUESTIONS
Use AI to build, not to think.

CONTEXT
1. What does the business sell, and who is the customer?
2. Which result is most important this quarter?
3. Which team owns this workflow?

CURRENT WORKFLOW
4. Walk me through the process from the first step to the last.
5. What starts the process?
6. Which tools, documents, and people are involved?
7. Where does work wait?
8. Where is information copied or entered again?
9. Which decisions depend on one person's memory?

COST AND FREQUENCY
10. How often does this happen?
11. How many people touch each case?
12. How long does one case take?
13. Which mistakes happen most often?
14. What happens when the process is late or wrong?
15. What did the problem cost in a recent example?

HISTORY AND OWNERSHIP
16. What have you already tried?
17. Why did that attempt work or fail?
18. Who would approve a change?
19. Who would use the new process every day?
20. Who owns the data and systems involved?

RISK AND ADOPTION
21. Which information is sensitive?
22. Which outputs require human approval?
23. What must happen if the system fails?
24. What would make employees reject the change?

SUCCESS AND NEXT STEP
25. Which one measurement should improve first?
26. What is the current baseline?
27. What would make a small test useful?
28. Who needs to review the proposed test?
29. What should be excluded from the first version?
30. When should we review the evidence together?

Do not diagnose before listening. Write down the exact words the client uses to describe the problem and result.